Tracking Productivity Agents

ledergerbert

Hi everyone

I need to report/track how productive the agents are per day. In the end I need to know how many tickets per day do the "touch" or updated per day.

So that is why I need a JQL search for the following conditions:

- All comments written by the agents that day

- All addition and correction on the tickets/form fields

 

So I try with different option but could not finish it:

Option 1:

updated > "2020/06/24" AND xxx?

Option 2:

resolved >= startOfDay(-1) AND resolved <= endOfDay(-1) AND resolution IS NOT EMPTY xxx

 

My challenge is that our agents are working a little bit different than normally. Because there are not responsible for solving the issue/incident that's why I can not use the keyword "reporter, assigned, watcher, requester, etc.". Their job it is "only" to assigned the tickets to the right person. 

May anyone help me out?

 

At the end I need exactly this information but not only for one agent instead for all 48 agents. Maybe someone know how to export this information?

Thank you very much in advance...!

 

 

Mariana_Pryshliak_SaaSJet

Hello, @ledergerbert.

 

You can try Issue History for Jira cloud add-on. It gives you the ability to track all issues history automatically. You get such following benefits:

-all the changelog ordered by the time period you need

-the ability to filter issues by project, filter, report, label, sprint, and assignee

- the ability to monitor all updates made by each user.

This way you can decrease the amount of wasted time significantly.

 

I hope, this info is useful for you.

 

Best regards, Mariana