Why wasn't my published blog from yesterday sent as an email as per normal?

Question

Hi there! We publish a daily blog that is sent to all watchers via email at the time of publishing, however; my blog from yesterday was never sent. I did check to make sure it had published, and I didn't intentionally change anything about my process when creating/publishing the blog yesterday, and I didn't notice any differences in behavior or messages during the process either.

I was able to 'Share' the blog today without an issue, but my team needs to be able to receive these as emails when published, so I'm just looking to see why it didn't happen this time so that I can make any necessary adjustments on my end. Thank you!

Jordan

Senior Technical Support Specialist // Emma

Diego_88dj6o · Answer

Wonderful! Glad to know you are sailing full speed again. Let us know if there is anything else we might be able to help you out with!

jnealy · Answer

Hey, @Diego ! We received word a few days after I submitted this question that there was an internal system incident that caused the issue. Everything seems to be working fine now!

Thank you for your response!

Diego_88dj6o · Answer

Hello @jnealy ! As I understand, people were not notified after a blog post was posted in your space.

For users to be notified of something within a space, such as a Blog Post, they need to be set as watchers of the space or any piece of content they wish to be kept up to speed with. Or the user can select to subscribe to email notifications.

We could start by checking who watches the Space where the blogpost was posted. You can also check more about Email Notifications here:

* [Confluence Cloud] Subscribe to email notification

Also worth checking is if the blog post was created in a space where people have View Access. If they do not, they will not receive the notification automatically.

Here we have more details on how the watcher dynamic works:

* [Confluence Cloud] Watch pages, spaces, and blogs

I hope this helps!