Custom Fields list is blank

Question

When I navigate to Admin>Issues>FIELDS>Custom fields, there is a description on the page and a button to 'Add custom field'. I've gone through the process a few times and added new fields, and I've even confirmed that they are added in the projects and on the types of issues I'm expecting - I've used them; but, when I navigate back to the ..>FIELDS>Custom fields, it appears empty, as if it was the first time I've navigated here and there aren't any custom fields yet.

Similarly, I can see all 6 of the customer fields I've created in the list under ..>FIELDS>Field configurations, but if I switch back to ..>FIELDS>Custom fields, it will again be empty.

My user has jira-software-users and jira-administrators privs.

*head scratch*

Joseph Eckstein · Answer

Interesting discovery: we got a list of the Custom Fields directly from the database. I was able to get the https://jira.ehrdata.com:8443/jira/secure/admin/EditCustomField!default.jspa?customFieldId=10703  URL to work, but only for most of the Ids. There are 5 or 6 custom fields that, when I replace their id into the URL, the page just simply doesn't load. It was one of these bad id's that I first tried to hit the URL with which made the think the URL didn't work at all.

Nope, it was just those certain ids. Error 500. Returns: Log's referral number: 4dd0733f-5c8b-4a5f-b7db-69148a7dc465

So, if there is something wrong with these handful of custom fields, that may explain why I don't see any - but also, how do I navigate to them to edit/delete when the URL returns errors!?

Sachin_q0v8o8 · Answer

I can't certainly tell what would be the issue here if not the JS code in one of your descriptions, I would reach out to Atlassian support and seek some help.

Joseph Eckstein · Answer

The URL doesn't work when I use:

https://jira.ehrdata.com:8443/jira/secure/admin/EditCustomField!default.jspa?customFieldId=10703

But, it does work with:

https://jira.ehrdata.com:8443/jira/secure/admin/ConfigureCustomField!default.jspa?customFieldId=10703

Of the 48 custom fields (many which appear to be default added), when I select 'Edit Configuration' the Description fields all say the same thing "Default configuration scheme generated by Jira" which doesn't match the descriptions that *I* gave them when adding.

Ref: