Jira XML Restore Stuck at 96%

Mathis Hellensberg

Hi everyone,

I am really having trouble restoring Jira from an XML-backup. The process gets stuck at 96% for hours or until I restart the service. I'm restoring from a PROD backup to a TEST instance, which I have done before without any issues. Both instances are running the same version of Jira products (Core, SD & SW) and are both setup with a PostgreSQL database. I have enabled DEBUGGING for logging and it seems like it's doing the same thing over and over..

Any help would be greatly appreciated!

Sachin_q0v8o8

Hello Mathis, I can't tell from your logs what the exact issue is, but if you are on data center, it looks like you are hitting this issue Jira System Restoration stuck (JRASERVER-70147)