Jira Service Stopped on Server

Question

Hi All,

Jira is running as a service on Redhat server version 7.6 . All of sudden, Jira service was not running on the server. As per logs, no heap memory build up, no space issue, no threads being idle for long time.

I have checked (/var/log/messages) log for any related errors, like oomkiller actions, but there is nothing that could have stopped the service.

Please help to troubleshoot this issue further.

Regards,

Krishna

Milan Chheda [INFOSYSTA] · Answer

That's kinda not possible unless the logs are not writable. Probably try to start the service again and check for those logs. There definitely has to be logs initially in installation directory followed by home directory if the application boots up.

Nic Brough -Adaptavist- · Answer

If neither log shows any logging of an error or a shut-down message, then either the log was unwritable at the time of an error, or something or someone killed the process.  There is no other way to get into this position.

Krishna Kumar Yadav · Answer

Thank you for the suggestion. but there were no messages regarding service stop