Automation to flip issue type based on the user selection from a custom cascading select field

vcatl2020

We have an urgent internal requirement where in our current issue type there is a cascading select type field with options presented to users on Create Screen and this is the only issue type that is exposed to all users in a Software project though other issue types are hidden for all users to NOT create any tickets using a workaround (add-on).

Until now our lead manually moves every created ticket in our project that were created using single issue type Create Screen from users to appropriate business areas issue types based on the ticket ask but now we are seeing tickets count hike daily and becoming cumbersome to manage.

 

The plan is to use to some sort of automation to flip the issue type to appropriate business area issue type in one-click or through a workflow transition and whatever possible. Please advise on what is the best route to quickly and efficiently manage the routing of tickets to business areas.

vcatl2020

I did see handful of posts that has a similar requirement and could not find a lead on the proposed solution from experts.  I wonder on what are the various possibilities to flip the issue type based on the selection option from a custom drop down field. As mentioned earlier, our lead does the source issue type move to appropriate business area issue type for each ticket and not sure how this whole move operation could be automated. Any leads or reference to a known resolution would be of great help. Thank You!!