How to edit worklog of an INACTIVE user.

Question

We have a user who has left the company and has been marked as inactive via our Active Directory synchronization. As it turns out, before he left, he had charged time to the incorrect issue of a project, and we would like to change his time so that it is charged to the correct one. I am an Admin and I have the permission "Edit All Worklogs." When I attempt to move his hours to the correct issue, I am told "Error! The user does not have permission to log work on destination project" I have temporarily given his account the "Work On Issues" and "Edit Own Worklogs" permission. I have also given his account Jira software access via a group.

The problem clearly seems to be that the user is Inactive, and seemingly won't be able to utilize permissions or software access no matter what. As I said the user was created via synchronization with Active Directory, so I don't think I can manually Active the account.

Therefore, I would appreciate the answer to at least 1 of the following 2 questions:

1. Is there a way I can edit the user's worklogs despite him being inactive.

or

2. Is there a way I can desync the user from Active Directory so I can temporarily activate the account.

StephanieC · Answer

I agree with #2 - security issue - esp in auditing situations.

This is an issue for us because we cannot mark the worklogs as invoiced (we use a worklog attribute in Tempo to mark timelogs as invoiced)

We have not yet found a workaround or solution.

Jan · Answer

There is an enhancement request for something similar on the Tempo Ideas page. Vote and comment on it :)

Alexander Eck [Tempo] · Answer

Then I would need more details. E.g. har file from the browser console.
As the message tells you have a permission error.

Behind the scenes the worklog is getting deleted and it is recreated in the destination project. So you need to make sure that the deactivated user has still the permissions needed (work on issue). But if the deactivated user also has been removed from all Jira groups yo might have a bigger problem. You might also want to create a Tempo support ticket. But i am not sure if all that is worth the effort. And I would also suggest to go the same way Danyal suggested: activate the user temporarily, make the necessary changes and deactivate him again.

Best regards