Can you please provide me the list of rights of different categories of users in Service Desk viz. Administrators, Developers, Service Desk Customers, Service Desk Team, Temp Project Managers and Users. Is there any document for this. For example, a "Service Desk Team" user doesnot have the option of "Add Internal Note/ Reply to Customer" on Comments section in Activity screen while opening an issue. So, this is not clear as to who can do what?
