Is it possible to show to show the "Created Time" for a ticket in the Jira customer portal?

Question

Hi Team,

Please find below screenshot of request screen taken from Jira customer portal view of "My Requests" page .

As you can see from the screenshot we only have columns Type , Reference, Summary , Status , Service Desk and Requester.

Can we alos have a column called "Created Time" here ? Thanks

Katarzyna · Answer

Hi @Karthik Sriraman

Atlassian added a simple option to the native Requests page. You can read about it here. It's a basic.

For more demanding customers, we've recently released My Requests Extension for Jira Service Management. I'm a product owner of this app. It provides a dedicated Requests view which allows to display more information to your customers. List of all supported fields you can find in our documentation. This list is still expanding! Re-arrange columns, sorting, exporting etc. are available. We're working also on filters functionality (the same like in the server version).

If you have more requirements according to this app, let us know via Customer Portal. You can also find me at LinkedIn.

Cheers,

Kate

Boyan Angelov _Nemetschek Bulgaria_ · Answer

Hello,

Unfortunately this page is not customizable. We have created an app - Advanced Portal Reports - which shows to the user a similar cusomizable page, where all kind of fields can be displayed, the customer can sort, re-arrange columns, export to CSV, etc. Feel free to try it.

Best regards

Boyan