Jira Automation not performing action when rule is executed

Question

I have rules in places (based on SLAs). SLA is breached if customer has not responded in 2 days. The rule is supposed to post a comment to remind them to respond.  Second reminder is supposed to go out after 4 days and eventually issue is closed after 7 days if no response is received from a customer.

I can see in Audit log that rule was RUN successfully meaning SLA was breached however, no action was taken. Automation rule didn't add comments on the Jira issue which met the criteria. What could be the reason?

Lubna Malik · Answer

I have three separate rules. Each one is setup in the same way. Sharing screenshot of one one of them. Hope you will be able to help me.

SLA:

Automation rule:

Jack Brickey · Answer

Can you share your automation details? Generally what I do under these situations is to build the automation one step at a time, e.g. add initial comment and if successful add the second reminder, etc.