Service Desk - Change Control workflow

Question

Folks,

I have been playing around with using SD for change management.

I want to edit the workflow so that on-create,if change type=Standard, it goes direct to Awaiting Implementation. If not standard, normal flow to happen.

I can add conditions between two states without problem but I cannot work out how to add the condition on create.

TIA

C

Crispin_nyrmti · Answer

Thanks Amaresh. I will try that as soon as I get a gap.

Thanks for the help.

C

Amaresh Ray_lrrs4g · Answer

Hi Crispin,

You can use automation to automatically transition the issue to Awaiting implementation depending on the criteria for a standard change matching.

Amaresh