Need help with Jira - Install setting - Create or import project

Question

Hi appreciated community,

I feel nervous because I've submitted similar question today at 02:00 (Madrid time zone) but I've get in moderate without understanding at all.

You are a great community

What It happens to me is that when installing and db created (MySQL) ... when arriving at create or import project if I click to create It seems to try but not proceed and I get blocked on that step (if you want image of the view I can submit or logs).

Thanx and hope you can help me

Andy Heinzer · Accepted Answer

Hi,

Sorry about having some posts end up in moderation.  I am afraid that sometimes our Community site incorrectly detects some posts as spam, and in turn it can take some time for us to identify these and put them back on the site.

In regards to the problem with being unable to create a project in Jira, I have seen this happen in new setups that use MySQL when that MySQL database has not be setup in exactly the method we recommend in Connecting Jira applications to MySQL 5.7.

It would help to take a closer look at the $JIRAHOME/log/atlassian-jira.log file from a time when you attempt to create such a project.  This should generate some details in the log that will make it clearer to understand the problem.  If it is the problem I think it is, then you might want to take a look at the KB Jira server throws unknown error when creating projects using MySQL.

If that does not help, then please share with us that log file and I'd be happy to take a closer look at it.

Cheers,

Andy

Andy Heinzer · Accepted Answer

Hi Oriol,

Thanks for that information.  I can see on that other thread that you have tried to use both MySQL 8 and Postgres 12.  However neither of these database versions are supported by Jira server just yet.  Please see our Supported platforms.   For Jira 8.9, MySQL 5.7 is supported and for Postgres 9.6, 10, and 11 versions are also supported.

Once you have chosen a supported database type and version, then please try to follow the corresponding database setup steps over in Connecting Jira applications to a database.  Each database type you could use with Jira will have some slightly different configuration steps you need to follow to set it up correctly.

I hope that helps.

Andy