By mistake one employee delete all repository’s from Bit bucket account

Question

* Hi,

one of my employee delete all repo from bit bucket account and our all project trashed

is there any way to get all again.

or I need to contact support team?

Thanks

Matt Doar_tzgiej · Answer

Do you have clones of the repositories on some other employees machine? That's starting place for recovery

Nile_Mobility · Answer

Hi Stephen ,

Thanks you for your reply.

I already raised ticket before 5 day for backing up my repos , and i got reply yesterday, that my repo is not longer available, and today is 7th day.

I did not get any positive helping response from team, its really tough time for me and for my company, you guys should help me, as i already raised ticket before 5 day.

If i did not get my repo back then my company will shut down.

How can i manage these thing .

My one of fool employee deleted all repo.

Please help me

Ste Wright · Answer

Hi @Nile_Mobility

According to this page - Atlassian uses back-ups for disaster recovery rather than end-user deletion.

It does mention at the bottom of the page however:

On rare occasions, our Support team can help recover core repository content only, as long as the deletion happened within the last 7 days. We are unable to recover metadata or any content that was deleted past 7 days.

If this is of use, you could try contacting https://support.atlassian.com/

Ste