Can not assign a user to an issue using JRJC

Question

I've a java application that creates issue in Jira and assigns team member to the issue. For one particular user, I'm always getting following exception. For rest of the users, it is working fine. What I've observed is that following endpoint is returning key as "JIRAUSER81016" for this particular user whereas it returns username for rest of the users.

We're able to assign issues to this particular user from the web application. Any pointer resolving this issue is greatly appreciated.

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RestClientException{statusCode=Optional.of(400), errorCollections=[ErrorCollection{status=400, errors={assignee=User 'JIRAUSER81016' does not exist.}, errorMessages=[]}]}

at com.atlassian.jira.rest.client.internal.async.DelegatingPromise.claim(DelegatingPromise.java:47)

at com.ibm.ipwc.misc.pocs.JiraTestInvoker.createIssue(JiraTestInvoker.java:95)

at com.ibm.ipwc.misc.pocs.JRJCClient.createIssue(JRJCClient.java:84)

at com.ibm.ipwc.misc.pocs.JRJCClient.main(JRJCClient.java:34)

Caused by: RestClientException{statusCode=Optional.of(400), errorCollections=[ErrorCollection{status=400, errors={assignee=User 'JIRAUSER81016' does not exist.}, errorMessages=[]}]}

Shashi Gmail · Answer

Hi There

All the users have been created at the same time. What is surprising is that the REST api "<my jira instance>/rest/api/2/user/assignable/search?" returns a key ("JIRAUSER81016") that is being rejected during issue creation by JRJC. We could assign the same user to any issue via web application. Its the api call that is failing.

Heiko Gerlach · Answer

Hi has the User JIRAUSER81016 been created recently and others are older? The was a change in Jira 8.4 see

https://confluence.atlassian.com/jiracore/preparing-for-jira-8-4-975040967.html

Generating user keys

We're introducing a new way of generating user keys for new users. The reason behind it is that we want to reduce the number of places where we store users’ personal data. Currently, user keys are similar to usernames, and these often contain actual names of their users.

Make sure not to mix up userkey and username these are different parameters.

BR
Heiko Gerlach

Accxia