Mailserver Connection | How to automate an hourly or daily test of this connection

Question

Hi,

I'm familiar with how to connect JIRA to the mailserver, and where to find connectivity logs, and how to manually test the connection per Settings > Products > Email Requests > Actions > Test.

I just wonder how I can establish an automated routine to test the connection once or twice a day and then notify me in case of trouble.

Thanks, Dirk

Daniel Ebers · Accepted Answer

Hi Dirk,

this differs a bit depending on if you generally want to find out is the mailserver is up and running or if you aim to do end-to-end-tests as for mail (f.e. sending test mails through the server to really make sure everything is okay).

Checking the mailserver's general availablibity (port open?) is a common scenario which I see to be done outside Jira to be honest. Monitoring tools like Icinga (or similar) should fulfill this requirement.

Make sure you plan on how to be notified if a mail server malfunction is identified as the mail server in that case would most probably not be able to inform you in such cases.

In case you plan to do a end-to-end approach you would have to send a test mail on regular basis to a mailbox and test if it was delivered. For this approach the same applies: you would have to ensure you are notified about any malfunction by a different implementation than the current failing mail server.

Cheers,
Daniel