JIRA Outgoing communication (send Data)

Marek Ceizel

Hello everyone,

 

I'm quite new in JIRA so sorry for dummy question

I need to integrate ITSM (BMC) with JIRA. It is pretty clear for me on ITSM (BMC Side) and I can create and manage JIRA Task through RestAPI. My question is how is it done in JIRA when an e.g. comment is created on a JIRA Task (and the task came from ITSM which is distinguished by a Ticket Number in some custom field)  that JIRA triggers an Update direction ITSM (BMC).

 

General question how can one define a trigger that when some qualification is met, JIRA sents data through restAPI to some external system?

 

 

thanks a lot

Marek

John Funk

Hi Marek  - Welcome to the Atlassian Community!

I would encourage to watch this webinar on Automation for Jira from last week. Towards the end there is a use case where Jira can use Automation to start a build process in Jenkins. It should be fairly similar to what you want to do with ITSM (BMC).

https://www.atlassian.com/webinars/software/how-to-supercharge-your-automation-in-jira-cloud?_ga=2.93429464.413982196.1591014579-1313086432.1576012938