nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Customer Satisfaction Survey

Anita Middleton

Who is sent a Satisfaction Survey when an issue is resolved? Is it the Reporter and all Request Participants? or just the Reporter?

Accepted answers

Jack Brickey

Just the reporter.

Gökçe Gürsel {Appfire}

Hi Anita,

It says in the Project Settings>>Satisfaction Settings that "When you resolve a request, your customer will receive an email asking them to rate and comment on their experience."

So only the customer (reporter) is sent the satisfaction survey.

All comments

Jack Brickey

Just the reporter.

Gökçe Gürsel {Appfire}

Hi Anita,

It says in the Project Settings>>Satisfaction Settings that "When you resolve a request, your customer will receive an email asking them to rate and comment on their experience."

So only the customer (reporter) is sent the satisfaction survey.

chelsea-ullainalow

Is the customer satisfaction survey Anonymous and if not is there a way to make it anonymous?

Jes Kampman

It is sent to the Reporter. So automatically know who the person is...

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-service-desk