How do I set a request type on an automated task creation?

Jimmy Marchant

I have set up an automation rule to crate a recurring task.  I am having trouble setting the Request Type field with one of the options.  It will create the ticket in service desk, but ignores the request type field selection.

I get the following message:

Unknown fields set during create, they may be unavailable for the project/type. Check your custom field configuration. Fields ignored - Request Type (customfield_10064)

Petter Gonçalves

Hello @Jimmy Marchant

Welcome to the Atlassian Community!

Per your description, I understand you have configured an automation rule (Under project settings > Project automation) to create a ticket and update it with a request type, however, the mentioned error is returned to you. 

Can you confirm if you are using a Next-gen or Classic project?

The error you are facing happens because the Automation functionality of Jira is not mapped with some of the APIs of Jira Service desk yet. We have the following feature request to map those APIs in Jira automation:

Be able to create/edit/set JSD customer request type in cloud 

We suggest keeping an eye at the feature request to get any updates about it.

For now, you can set the request type field by using the older project automation of the Service desk classic template. These would be the steps:

1. Navigate to your classic SD project > Project settings > Automation (Not project automation)
2. Create a rule to properly set the Request type to newly created issues, as in the example below:
   
   P.S: Make sure the issue type selected at the issue creation is mapped the request type selected in the automation rule under project settings > Request types.

Let us know if you have any questions.