Working with Attachments

Question

I might be missing something simple, and my searching may have also let me down if this has been asked before, but I'm having a really "interesting" time with attachments in Jira Service Desk.

The issues I have:

* Can't refer to an attachment that's already been added to a ticket without downloading it and reattaching it. 
* The Attachment tool behind the picture icon doesn't allow you to work with attachments already on the ticket.
* The Attachment tool doesn't include attachments which have been copy/pasted or dragged into the browser
* Working with an attachment someone else uploaded requires downloading and reattaching

If I'm missing something obvious then I would love someone to point me in the right direction - this is currently my biggest frustration working in the Service Desk product.

Many thanks

Kyle Roberts-york · Answer

Hi @Brendon Sandrey

I cannot replicate the issue with the facelift version of Jira oddly enough. It might be worth raising this as a ticket as Jira Support if you haven't already done so. they recently helped me with a question I raised on here.

Sorry I couldn't be of any help with this.

Many thanks,

Kyle

Brendon Sandrey · Answer

Hi @Kyle Roberts-york

My default browser is Chrome but I have the same result in Edge, Opera and Firefox - I don't believe it's a browser issue.

I believe it's functionality in the new facelift version of Jira - that's where my screenshots are from. Your's are from the old interface. If I switch to that, I still get the options I need, but as I say, historically, changes to the interface are usually non-optional when the product is updated.

Eventually the old interface will not be available. When that happens, working with attachments will be harder for everyone.

Can you please verify for me that you are using the newer interface and you can include attachments that already exist on a ticket in subsequent comments - maybe attachments that were added by other people.

If you can, then the issue must be at my end.

Thanks

Brendon

Kyle Roberts-york · Answer

Hi @Brendon Sandrey

What browser are you using?

Have you tried the same steps with a different browser Or using a private (or incognito)  browser window to see if the issue persists? - ctrl+shift+N (or P)

It could also be worth clearing your browser cache and cookies.

Thanks