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Outlook Integration with other inboxes than My InBox?

Chad_bt94m1

I'm looking for a way to create tickets from a mail group but, apparently only the InBox allows me to create tickets?

I use outlook.office.com

In my InBox, I click on an email and see the Jira icon.

If I go into the other mailbox, I don't see the Jira icon.

Am I doing this incorrectly?

Accepted answers

Vitalii Saienko

Hi @Chad
Do you use Jira Cloud for Outlook add-in?

All comments

Vitalii Saienko

Hi @Chad
Do you use Jira Cloud for Outlook add-in?

Chad_bt94m1

Yes. That's what I'm working with.

It's installed, works great for my inbox but, my group boxes do not allow me to create Jira tickets in our Service Desk (paid)

Chad_bt94m1

This is cheating if you're replying instantly just for the SLA.

Vitalii Saienko

Thank you. I've just checked, and I can reproduce this. It seems like group boxes don't support Outlook add-ins, I installed a bunch of other add-ins, and none of them works there.

I will raise this issue with Microsoft and update this thread once I have an answer.

Kim Hellwage

Same problem here! The add-in is dearly needed on shared mailboxes!
Is there a fix for this by now?

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