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Hide ALL issue types CREATE screen except ONE and EDIT screen for ALL issues types for ALL users

vcatl2020

Our new business process includes customers submitting Jira tickets goes to a single service desk lead then based on the ticket ask it gets routed to right business area. To prevent Jira users creating or submitting tickets directly to other business areas, we are looking to find ways for restricting/hiding all issue types from a project. Once thoroughly vetted by SD lead the ticket shows up in business area dashboard and they take it from there to issue resolution or request fulfillment.

Please advise if this is possible to configure in Jira using native functionality or through recommended add-ons. If this NOT possible in either ways, kindly suggest a solution that could fit and align to our business process. Thank You!

Accepted answers

All comments

Ravi Sagar _Sparxsys_

Hi @vcatl2020

To start with go to the permission scheme of your project and modify the "Create Issues" permission.

Screenshot 2020-06-15 at 16.21.35.png

Give this permission to only selective users, role or group.

I hope it helps.

Ravi

vcatl2020

Thanks Ravi_Sagar_Adaptavist for your prompt response and my apologies for the incomplete information posted above.

Correction: Hide all issue types in a project except for one issue type create screen, where it should be the only ONE that should be visible to all users. Once submitted and vetted by the lead, it will be moved to the right business area associated issue type, where business users have the access to edit screen only.

Ravi Sagar _Sparxsys_

Oh ok, in that case you would need an app like ScriptRunner for Jira. You can evaluate it and try this script.

This script above can help you restrict the issue types.

Let me know if this works for you.

Ravi

vcatl2020

I did reviewed this post earlier prior to posting this ask here but did not get a chance to put this to test on my side. Now that I got the same suggested solution, will give it a shot and respond with my feedback on this in a day or two. Thanks again Ravi!!

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