Ticket reporting and answering to non registered JIRA users

Pavel.Ondrusz

Hi,

Our company is serving huge amount of end users (100k+). They can report a bug via email. They can also report issue via 3rd party software, which is linked with our internal JIRA account and forwarded to JIRA itself (in body of these requests is included email of issue creator).

Question is - is there any chance, how I can put their email (copy - paste from case itself) to "Reporter" field or how can I contact them to their email directly from JIRA WITHOUT need to register them? In this amount of users it is impossible.

Thanks a lot for any hint

P.

Angélica Luz

Hello Pavel,

Welcome to Atlassian Community!

I see that you created a ticket with our support regarding the same question and they are already helping you, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead.

Once the ticket is closed, feel free to share the resolution here to help other community members that may face the same question.

Regards,
Angélica