Customer portal won't load

Question

I have just recently updated my company's server instance to Service Desk 4.9, Core 8.9 and Software 8.9. After the upgrade, the customer portal appears to not load the issue list (see attached).

This was working fine prior to the upgrade. What could the problem be?

jmclarke · Answer

Hi, no solution unfortunately. My organisation is moving to Jira cloud soon so it will hopefully resolve itself. I haven't attempted a new upgrade of the server instance this this time.

leoalvarez · Answer

I´m facing this problem too.

Did you find a solution?