Add fields completed in transition screen in view/edit

Question

Hello,

I have an issue and I cannot figure out how I can implement the following:

Reproduction steps:

1. User will create an issue

2. User will change issue status

3. While changing issue status, a transition screen with some mandatory fields (add some text) - user will complete them

4. After user typed the necessary info into the fields and ticket is in the next status -> show them into the ticket

https://prnt.sc/syzbt5

Can someone advise me how can I implement step 4 ?

Thanks,

Sarah

Hernan Halabi - Elite IT Consulting Group · Answer

You should have different screens for create edit and view. If you leave those fields only in the view screen, they will only be visible after the transition in which you fill them

Crisan Hristea Carolina Sarah · Answer

Hi Herman, I tried this method but fields are available before the transition is made and empty, because the values from the fields will be added during the transition.

I want them to be available only after user types info into them

So user will type info during the transition and after it, fields will be available into the task.

Hernan Halabi - Elite IT Consulting Group · Answer

Hello @Crisan Hristea Carolina Sarah I'd you want to show the fields filled you must add them to the screen assigned to the view option in the screen scheme associated to the issue type. See more here

https://confluence.atlassian.com/adminjiracloud/associating-a-screen-with-an-issue-operation-776636488.html