nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Notifications - sent out based on priority

Jill Streur

I am in need of our Management Team to receive a notification when a ticket is created with a specific priority on it. They do not want all tickets with all priorities, just one specific priority. Can it be set up this way? I have not found a way to do this.

Thank you!

Accepted answers

Christian Nordström [Eficode]

Hi Jill

you can manage this with automation rules, read more here how you set rules in cloud https://support.atlassian.com/jira-service-desk-cloud/docs/set-up-rules-to-automate-repetitive-tasks/

All comments

Christian Nordström [Eficode]

Hi Jill

you can manage this with automation rules, read more here how you set rules in cloud https://support.atlassian.com/jira-service-desk-cloud/docs/set-up-rules-to-automate-repetitive-tasks/

Jill Streur

Hi Christian,

How do I add email addresses to this rule - of the persons that I want to receive the email? Currently, I only see where I can add Customers involved, or the reporter. The field is a drop down. Thank you!

Christian Nordström [Eficode]

do you use project automation in project settings

then you can do this

Jill Streur

This is what I am seeing. How do I get to the screen you are showing? custom rule.png

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