Related Knowledge Base Articles - how do we add back to the new ticket format

Brett Larson_6orolq

In the old ticket view we had the ability to search for or create KA's in the Knowledge Base. See attached screenshot.

The new ticket view no longer has this section. Is there a way to add it back to the tickets? It was incredibly helpful to our customer service personnel in searching for and/or creating knowledge articles to send to the customers. 

Angélica Luz

Hello Brett,

Thank you for reaching out to Atlassian Community!

On the new issue view, it's still possible to see related articles or create new articles from the ticket.

We didn't receive your screenshot, but I believe you are talking about the feature below:

If that's not the case, please attach the image again for us to better understand what is happening on your site.

Regards,
Angélica