referring a ticket to more than one organization

Praktikant PM

Often there are more organizaitons involved in one single ticket. As the ticket is send only by one of those organizations, it´s important for us to refer the ticket to another organization that is involved in that topic. 

Is there an option to refer a ticket to a second organization?

Angélica Luz

Hello Praktikant,

Welcome to Atlassian Community!

It's possible to share a ticket with more than one organization, but this must be done after the ticket is created.

When a customer creates a ticket in the portal, it will show the list of the organizations they are part of and they must select only one, but after the ticket is created they can share with another organization on the "Share with" option or the agent can also add through the agent view on the Organizations field.

If you have any other questions regarding this matter, please let us know.

Regards,
Angélica