I cannot create a new Service Desk Project

Question

Hi, we just created a free test account however the system is stuck in the onboarding screen

secure/WelcomeToSD.jspa?decorator=jsd-onboarding where no matter what I click I get an error "We couldn't create your project Something went wrong, please try again." How can we get past this?

I've tried over 2 days, multiple browsers in private/incognito mode and logging in and logging out.

John Uhler · Answer

Thank you. I was able to get it working. There was an error making a call to the REST api to generate a key.

Angélica Luz · Answer

Hello John,

Welcome to Atlassian Community!

Thank you for the details.

As a test, can you use the URL below and to check if you are redirected to the project's page or the "Your Work" page?

https://xxxxxxx.atlassian.net/jira/your-work

https://xxxxxxx.atlassian.net/secure/BrowseProjects.jspa

I see that you are the only user on the site, can you access admin.atlassian.com, select the Organization, and select the site?

So you will be able to access User management and if possible, add another account that you have access in order to test if you will face the same issue.

If you still face the same issue, please, open the developer tools on your browser and check if it shows any other error that may help us identify what is causing the issue.

Regards,
Angélica