Can I add fields to the Requests view for customer on the Support Portal

Natalie Bateman

Hi, 

 

I have had a request from a customer to have some additional information when they are reviewing 'Requests' on the Service Desk Portal.

 

At the moment they have the list of all tickets shared in the organisation.  It looks as though this sorts by the last updated date. 

 

Do you know of a way to add in the 'Created' Date in this view?  Also to be able to sort by this?    

Boyan Angelov _Nemetschek Bulgaria_

Hello,

 

There is no option to change the content of this page out-of-the box. This is why we created an app - Advanced Portal Reports - which allows you to show to the customers on the portal a report with any field available, the customer can sort by columns, re-arrange columns, also export to CSV, etc. Feel free to try it.

Cheers,

Boyan