Replies to Additional Reporters

Question

How does one enable sending of replies/public comments to email addresses listed on an issue in a custom field we're calling "Additional Reporters," not just the individual listed as a Reporter.

We are testing JSD to see if it's a fit for us. Our current help desk suite allows replies to multiple "requester" email addresses listed on the ticket.  This could be a deal breaker for us.

Thanks!

Marc Seery · Answer

Yes, it is a custom field - I failed to note that in my post. Thanks for this info, I'll try it out.

Esther Strom · Answer

Is Additional Reporters a custom field you've added? If so, you can use automation rules to notify users in that field of new comments.

If you're a project admin, you should be able to go to Project Settings -> Project Automation (not the default Automation, which is a different, more limited set of rules.)

Choose Issue Commented as the trigger, then add Send Email as the action. In the To field, you can use Smart Values to get the values of the Additional Reporters field; if it's a custom field you will need to refer to it by the field ID, not name, which I did not do below because this is just a mockup.) It would be something like {{issue.fields.customfield_10234}}.