JSD: Customer comment showing as "internal" when responding via email

Question

-Only happens when customer responds via email

-The customer is not an agent

-The customer only has access to the customer portal

-We do not use a 3rd party mail handler addon for JSD

-I am running a server license

I thought only agents could post internal comments.

Cameron Salhany · Answer

Hi Joseph,

I haven’t heard anything

Joseph Chung Yin · Answer

Atlassian Team - Any update on this ask.

CC - @Cameron Salhany  - Did you ever got any direct answer from Atlassian?

Best, Joseph Chung Yin

Jira Functional Lead, Global Infrastructure Apps Team

Viasat Inc.