Ticket assignment based on user location in Jira Service Desk

Venkat Pola

In Jira service desk we have set up the queues/assignment groups for each location but have not found a way to assign a ticket to a group based on user location(LDAP).

When the user submits a ticket/s on the portal it has to pick the user location(LDAP) and assigns to user location group. We need to add this functionality to few Request types.

Is there any solution for this ? If NOT any add-on to suggest ? 

 

Thanks.

Aswin Achuthan

If you have ScripRunner, use LDAP Resources and get location value, and update the assignee in your script logic. This can be done on the post function of workflow or SR listener