No notifications, no email associated for email

Ritesh Desai

I have a user that id considered an admin of the project, but is not getting notifications when tickets are submitted in service desk.  I've done a test email, and only I received it on my email.  The People's page in project setting shows the user, but no email associated with it.  But the System systems user management shows the user with their email.  This was a user I "invited" to signup for the project.

Petter Gonçalves

Hello @Ritesh Desai

Thank you for reaching out.

Please, allow me to clarify some concepts and details of Jira Application so we can confirm we are on the same page and properly troubleshoot the issue:

First of all, I would like to clarify that the fact of the user e-mail is not being displayed in the Roles menu of your Jira project is not related to the notification problem.

Basically, the user e-mail is not displayed on your site because the default profile configuration of new users is configured to hide the e-mail from the public view, so the e-mail will just be displayed to himself in the Jira UI.

To change the e-mail visibility, the own user can follow the steps below:

1. Logged in Jira application, Click in his profile picture > Profile
2. Under Profile and Visibility, choose "Anyone" to the E-mail address field:
   

About the notification problem, please follow the steps below to properly troubleshoot it:

1. Navigate to your user administration > Users > Find the user and check if he is added with the Service desk product access:
   
2. Then, navigate to your project > Project settings > Notifications and add the user to the Issue created notification:
   

For more information about the notification functionality, check the documentation below:

Configuring email notifications 

Jira Notification Helper

Let us know if you have any questions.