Hi guys,
I am having issues identifying requesters because I cannot see their emails when the request is created in the Portal.
I had to open my service desk to public so basically anyone can create a request. The problem is that when they raise a request in the Portal, even when their email is requested to receive any further notification, I cannot see this email anywhere. I need to know their email to have more information from the customer than just their name.
I cannot even see this email with the email handler because the request came from the portal, not through email.
Any ideas on this it would be much appreciated.
Thank you in advance for your help.
