Submit, collect and review requests in Confluence

Question

Hi all,

In Jira, you can have your team submit feature requests, after which the management team collects and review the requests.

I am thinking of having the same process for requests that do not involve our product, within Confluence. So if team members have any requests for discussion points, ideas for improvement for company processes, etc. (that are not features of our products), they can drop their request in a dedicated Confluence space, and our management team can review them in their weekly meeting. Kind of like a suggestion box. I already saw the Form Mail for Confluence add on, but this is not what I'm looking for since I want the requests to be viewable for everyone. Moreover, we are not using Jira, so I'd rather keep it in Confluence than in Jira.

I've tried a few things, created a template for these requests, but what I would like is to get a clear overview of these requests, that you can close when discussed, etc. Now I am only able to create new pages for each requests, which doesn't provide a clear overview.

I hope someone can help, tanks a lot!

Irina_Bel_Stiltsoft_ · Answer

As an alternative in Jira, you can use the Customer Case for Jira app to create a public forum for your Jira project and apply domain restrictions settings to lock it down only to your team. In this case, all the tickets on the portal will be visible to all team members and they also vote for them. It seems to me that the app ideally meets your case.

Aron Gombas _Midori_ · Answer

You're on the right track of using one of the many "form apps" for this use case.

I don't want to recommend any specific add, but I'd start trialing the more popular ones from this list.

Alex Medved _ConfiForms_ · Answer

Hi

Have a look at the app we develop - ConfiForms.

Can create various types of forms, lots of integrations options (send emails, creating Jira issues, creating pages from collected data and so on) and an absolute freedom in how you show collected data

Alex