Error message when trying to add a watcher to an issue

Question

Hi!

I'm trying to add a watcher to an issue, but every time I get this error message:

"We couldn't add that watcher
Check your connection, then give it another try."

I also tried using the old view, by adding ?oldIssueView=true at the end of the URL, but no luck...

When using the old view, I get another error message:

"There was an error adding watcher
The user X does not have permission to view this issue. This user will not be added to the watch list."

So, I guess I have the permission to "Manage Watchers" (otherwise I imagine I wouldn't see the option to add watchers), but it doesn't seem to work?

Has anyone faced this issue already?

Thanks in advance for your help!

Raj Goshikonda · Answer

Hi Hernan,

Even user has Browse project access couldn't add watch list?

Hernan Halabi - Elite IT Consulting Group · Answer

Sounds like it might be the case. Have you checked the user testing @John Funk recommendation? Please send some screenshots if you can to see your current setup

Julien Duc_tr9nwo · Answer

Hi @Hernan Halabi  - Elite IT Consulting Group thanks! I looked into it, but what I don't understand is that the user in question is member of a team that has browse permissions on the project... so, in theory, I should be able to add him as a watcher, but I can't.

Could the problem come from somewhere else?