Satisfaction survey is not sent unless I close and reopen the issue...

Aranza Valdez

Hello!

I noticed that the satisfaction survey was not sent to the client even if the option in "costumer notifications" and "satisfaction settings" was enabled. Then I realized that this is only sent if the issue is in "resolved" status, then it is changed to "in progress" (reopen the ticket) and then "resolved".

Is there a way for it to be sent when the status is changed to resolved without having to reopen the ticket?

 

Patricia Francezi_iDev_

To better understand you problem, would be nice to see your workflow for this Issue type, and if there is a post function, and its order. 

Also, could you clarify if you used your Atlassian account to report the issue and test it?

I see both in the screen, but not sure who is the "test customer".