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Unable to delete/activate/deactivate users jira server

unknown

Unable to manage users in JIRA server 8.5.1 and using LDAP

Accepted answers

unknown

The answer to resolving this is to uncheck "Update user attribute at login"in the User directories-> Edit LDAP Authenticaion

All comments

Kurt Klinner

@[deleted]

Can you provide more details.

How does the user directory configuration look like. Do you see any errors (also checking the log files)

unknown

Name: Delegated LDAP Authentication
Active: true
Type: DELEGATING
Created date: Sat Aug 02 12:59:54 CDT 2014
Updated date: Wed May 13 21:00:43 CDT 2020
Allowed operations: [UPDATE_ROLE, CREATE_USER, UPDATE_ROLE_ATTRIBUTE, DELETE_USER, UPDATE_GROUP, UPDATE_USER_ATTRIBUTE, UPDATE_GROUP_ATTRIBUTE, DELETE_ROLE, CREATE_ROLE, DELETE_GROUP, CREATE_GROUP]
Implementation class: com.atlassian.crowd.directory.DelegatedAuthenticationDirectory
Encryption type: null
Attributes:
"autoAddGroups": "Customer"
"crowd.delegated.directory.auto.create.user": "true"
"crowd.delegated.directory.auto.update.user": "true"
"crowd.delegated.directory.importGroups": "false"
"crowd.delegated.directory.type": "com.atlassian.crowd.directory.MicrosoftActiveDirectory"
"ldap.basedn": "dc=assurity, dc=local"
"ldap.external.id": "objectGUID"
"ldap.group.description": "description"
"ldap.group.dn": ""
"ldap.group.filter": "(objectCategory=Group)"
"ldap.group.name": "cn"
"ldap.group.objectclass": "group"
"ldap.group.usernames": "member"
"ldap.nestedgroups.disabled": "true"
"ldap.pagedresults": "true"
"ldap.pagedresults.size": "1000"
"ldap.referral": "true"
"ldap.secure": "false"
"ldap.user.displayname": "displayName"
"ldap.user.email": "mail"
"ldap.user.filter": "(&(objectCategory=Person)(sAMAccountName=*))"
"ldap.user.firstname": "givenName"
"ldap.user.group": "memberOf"
"ldap.user.lastname": "sn"
"ldap.user.objectclass": "user"
"ldap.user.username": "sAMAccountName"
"ldap.user.username.rdn": "cn"
"ldap.usermembership.use": "false"
"ldap.usermembership.use.for.groups": "false"

unknown

Everything has been working for years and suddenly at some point recently user options are gone.

unknown

The answer to resolving this is to uncheck "Update user attribute at login"in the User directories-> Edit LDAP Authenticaion