Licensing issues

Question

We just bought licensing for JIRA and Bitbucket SEN-17110225 and SEN-17110226 to upgrade our licensing. But it does not work when I put the license in.

Here is our server info:
Server ID
BQHH-58BI-V4EA-OD9X
License
License
Bitbucket (Server) 10 Users: Starter License
Licensed to
Livermore
Support Entitlement Number (SEN)
SEN-9316505
Upgrades/Maintenance expires
05 Mar 2018
User limit
10 (3 users remaining)
Clustering
Not available with this license

Robert_Weidman · Answer

Can't do cloud. And I already used that link you gave me and that link sent me here. So Atlassian support is not impressing me right now. Someone should be able to answer my question.

Gonchik Tsymzhitov · Answer

Hi

Better to contact via that url

https://support.atlassian.com/contact/#/

btw, would you like to test cloud? as those will be for you a free based on your tiers.