JIRA empty board drop-down menu

Question

Hello everyone,
On several occasions our clients have informed us that the drop-down menu of boards is sometimes empty and sometimes not, do you have any explanation? Is there a way to correct this behavior so that all boards are always displayed?

Regards.

Bill Sheboy · Answer

Hi Pedro,

No, I do not. Periodic refresh seems like the work-around when you have been on one page for a while.

Pedro J. Acosta · Answer

Hello Bill,

Thanks for your answer, do you know if there is any way to avoid this error or at least it happens so often?

Regards.

Bill Sheboy · Answer

Ah, this could just be a page caching issues. I often find that information changes are not updated auto-magically on the pages, requiring a refresh to see the latest.  This happens more often with the Cloud version.

If after a refresh the information still does not display, please consider asking your admin to submit a support ticket to Atlassian.