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Issue Security lock icon doesn appear in my issues

Mark_Vincent_T__Paril

Hi Atlassian Community,

I have setup my issue security scheme for our service desk project, however, according to documentation, a lock icon should appear on the upper right corner of my issue. In our case, it doesn't appear there so I can't set a security level for the specific issue

Can you help me with this?

Thank you!

Accepted answers

All comments

shetty

@Mark_Vincent_T__Paril

Make sure you have set issue security permission. if you have that, only then you would be able to see it

Mark_Vincent_T__Paril

Hi @shetty yup, I already set the permissions too.

But anyway, I have already found the problem on why it wasn't showing up, I found out that I have to also set the Security Level field in my screens for it to show up. Now I can see the lock icon on the upper right corner of our issues

Thank you!

Rim CHATTI

Hi! How can i set the security level field in my screen?
I can't find the security level icon on my tickets.

Thanks in advance

Diane Kramer

I have this problem too.

Phyllis C

Is this "Security Level" field still a valid approach - I seemed not able to find it anywhere as of July 2023 in our cloud instance.

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