Start Widget in Open Configuration?

Tom Herman_vsogwd

Is it possible to embed the widget on a support page on our website in it's open state instead of initially just as a question mark Icon?  We would love to embed the support desk, but understand iFrames will not allow this currently, but apparently a  widget can be embedded, so we'd love a widget that is our FAQ list and Ticket creation (exactly the functionality currently available in the widget), but not in the form of a question mark our clients need to click to see the FAQs or form.

Angélica Luz

Hello Tom,

Welcome to Atlassian Community!

It's possible to make the widget to open automatically when accessing a page. 

We tested here and the following code works correctly:

<script add your widget script here </script>

<script type="text/javascript">

setTimeout(()=>{

//gets the iframe on which the widget is embedded

let iframe = document.querySelector('#jsd-widget');

//gets the content of the iframe

let iframeContent = iframe.contentDocument;

//gets button which opens the widget

button = iframeContent.querySelector('#help-button');

button.click();

}, 1000)

</script>

Please, give it a try and let us know how it goes.

Regards,
Angélica