project automation - no actions are performed

Lubna Malik

I have created project automation rules on Jira service desk project to send reminders to customer after certain days of inactivity. First reminder to be send after 2days of inactivity, second reminder after 4 days of inactivity and eventually resolve the issue after 7 days of inactivity. 

However, only the first rule performs the action. Subsequent rules run but they fail to find issues in the project that meet the criteria. What am I doing wrong? 

My conditions are: 

Hernan Halabi - Elite IT Consulting Group

Hello @Lubna Malik the thing is that as the first rule is executed, the update date changes to that same moment, so the ticket never has an updated date bigger than 2 days.

You could setup slas for 2,4 and 7 days and use those as triggers each time one of them expires