How are Priority Calculations accomplished in Jira? For example if I am using something like "Impact" and "Urgency" values for requests, then how is it numerically calculated and assigned an status of "Medium", "High," etc.
Hi, you can search solution at the documentation https://confluence.atlassian.com/servicedeskserver044/calculating-priority-automatically-976775460.html
Hi, for Jira Service Desk Cloud, you should use the instructions at the following link.
https://support.atlassian.com/jira-service-desk-cloud/docs/create-an-automation-rule-to-prioritize-your-service-desks-incident/
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