nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

${request.sharedwith} in Service Desk notifications does not list all participants

Erin Blomert

I want our customers to be able to see at a glance everyone that will be able to read their email responses. However when I use ${request.sharedwith} in the notification template, it lists only the first three and then a number of how many others.

Ex. "Mr Black, Mr White, Mr Gray, and 4 other people"

Has anyone found a way to have it list everyone?

Accepted answers

Earl McCutcheon

Hello @Erin Blomert ,

The behavior is currently hard set to as you noted only display the first three request participants and the number of other participants, as a space saving method, with the intent that the user can view the request to see the additional participants where the additional participant details are visible.

If you would like to see this expanded make sure to add a vote to the following feature request in place tracking interest in this as a new feature:

https://jira.atlassian.com/browse/JSDCLOUD-6643

Regards,
Earl

All comments

Earl McCutcheon

Hello @Erin Blomert ,

If you would like to see this expanded make sure to add a vote to the following feature request in place tracking interest in this as a new feature:

https://jira.atlassian.com/browse/JSDCLOUD-6643

Regards,
Earl

Erin Blomert

Thanks Earl! Too bad it's not configurable but I appreciate your help in setting up a ticket.

Gualter Augusto

Hello Earl

Is there a way to hardcode this in JIRA Server? I'm not seeing this being implemented anytime soon.

Thanks

Neema Y.

Any update on this issue? Yes, only 3 is not sufficient.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-service-desk

notification