Query regarding setting up two email for one project

Jayshree Memane

I have created new imap/pop server, and try to assign to an existing project which already have one server aligned, but after I have saved it, the existing server or mailbox address was replaced by new mailbox address but not appear to be two separate server to the project 

Angélica Luz

Hello Jayshree,

Thank you for reaching out to Atlassian Community!

Reading the details you provided, I believe that you are creating a mail handler on the Jira Core feature, which is not recommended to use for Jira Service Desk projects.

The correct place to add a custom email address for a Service Desk project is on Project settings > Email requests (classic project) or Project settings > Channels > Email (next-gen project). 

• Receive requests from an email address

If you have any other questions regarding this matter, please let us know.

Regards,
Angélica