Answer of client for email

Question

Good Afternoon;

well, when a client receive notification for email and answered for this same email, before in the issue report at the history have a comment but in this moment when the client answer not more comment in the issue. Is probably the answer have a mistake.

Regards.

Jack Brickey · Answer

The Customer Notifications area is specific to outgoing email notifications not incoming emails. I understand your issue to be related to where customers are replying to emails. The logs for these replies will be under the configured email under Email requests.

john jairo jimenez rey · Answer

yes Jack, but is in other part de settings, Notifications customers

this template, is where customer answer and We aren't notification in our project, You Know what happen with this answer in that place in settings inspect errors. Thank you! for you help.

Jack Brickey · Answer

can you go to Project settings > email requests and View logs? Inspect for any errors.