Wrong software for my license?

Question

I bought the starter.

I downloaded from the link provided and have Jira Software on Linux installed.

But it has my license key in there, still says expires and 30 days, and if I try to put my license in again to maybe 'update' it, it says this license is not for this product.

What gives? Will it just convert to the starter after the trial? I don't want to get started and then lose access due to a bug or short sighted coder who couldn't be bothered to add a license check when someone bought one until after a trial period is over.

Notsotoo · Answer

OK, so when I first got it I copied the key from my account. it said it was already registered as the trial. Which is why I cam here.

So this time when I clicked on my registration in my account it wanted my server number. I had to do this twice before it actually registered a new license that worked.

This process needs to be easier, like when you install, enter license key or generate trial. I don't remember it giving me that choice, It installed, had me sign in with my account and it automatically generated a key. I thought it registered my key from my account, that would would make the most sense. And in my account was no trial license that I could find, just my start one.

Anyway, it now says commercial.

Nic Brough -Adaptavist- · Answer

The system is clearly telling you that it is not the right key.

It says "Trial" because you have put in a trial licence, not the full one.   There's nothing difficult about your question, I've given you the answer to it.  I think the difficulty is that you're not understanding how the licences work.

When you buy a full licence, you will get a totally different key in a totally different line in your list of "my atlassian" accounts.

Could you try this instead of seeming to jump around with re-installations and new trial licences:

* Fire up a browser with a window open on the licence page for your Jira, as you have in your original screenshot.
* In another browser window, open up https://my.atlassian.com/product and log in.
* Find Jira Software on the list of licences and find the one that does not say Trial on the end (For example: Jira Software (Server) 10 Users: Starter License, rather than Jira Software (Server) Trial )
* Click on that line and copy the license key from it, pasting it into the first window

You will note that the licence key from the web-site will be different to the one you have currently, and you need to be 100% sure you select the line with Jira Software on it, not Jira (core) or Jira Service Desk.

Notsotoo · Answer

The license key IS the right one.

And forgive me for thinking that if I use the right key the first time it would say registered and not trial software. I get that the trial and registered are the same installer, just 1 uses a purchased key the  other a temp key.

So how about an answer as to WHY IT SAYS TRIAL.

What part of my question is difficult?

The key it shows is the same damn key in my account.  And no, it is not obvious it says wrong product. Because it is the PRODUCT THE RECEIPT LINKED ME TO DOWNLOAD!

I go to my account. it links me to this

I install that. it grabs the key and registers all on it's own, and the key it used is the same one in my account. So I ask again, why does it still say Evaluation?