If we Turn Notifications All On - What will the customer see?

Question

A couple years ago we turned on notifications and our customer base was flooded with notifications by email, so we kept them off.

I wish to turn them on again and am afraid of it happening again.  What's the result if I turn them on now?

Thank you,
JB

Jack Brickey · Answer

No. Notifications are sent at the time of the event so all things that have happened previously will not trigger an event.

James Braunstein · Answer

Is there any retroactive items that get sent out once I turn on the switch, or does it start fresh, only new notifications will be sent?

Thanks in advance,
JB

Jack Brickey · Answer

You should turn on the basics, e.g. issue created, issue resolved and of course public comments.