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Jira site stopped loading and writing logs a few days ago.

Cory Bond

Hello all,

cmd line.PNG Jira site.PNG A few days ago our locally installed Jira on Windows Server 64 bit stopped functioning (can't load the site). The last log that was written has the error: java.util.zip.zipexception: error in opening zip file.

I have backed up our old database, uninstalled and deleted Jira's folder then reinstalled Jira. If Jira uses the newly created database, Jira will load and try to set everything up normally. If i replace the new empty database with our original database, I get the same java error as before.

I have attempted to launch Jira with all of of the plugins disabled as per the troubleshooting instructions but then i get in command prompt "The Catalina_Home environment is not defined correctly".

I have found this link that says i need to set Catalina_Home but doesn't really explain what to do other than "Edit setenv.sh and set your CATALINA_HOME accordingly.". https://community.atlassian.com/t5/Off-topic-questions/The-CATALINA-HOME-environment-variable-is-not-defined-correctly/qaq-p/398487

This is the point where I am stuck. Am I on the right path? Seems like an odd thing to just stop functioning one day.

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Moses Thomas_08kyb0

@Cory Bond

You need to make sure that dbconfig.xml is correct, you can find it in <jira_home_dir> i.e the (user,password) to connect JIRA to database is correct,

That the database server is up and running.

No firewall blocking TCP connection database port.

Kind regards,

Cory Bond

Thank you for the reply Moses.

I have updated dbconfig.xml to use my admin credentials but still no luck. I get the same page error as before.

I have stopped and started the server.

I am using the the localhost:8080 to access the database which is on the local C drive so there shouldn't be any firewall issues.

Is there anything else i should try?

Moses Thomas_08kyb0

@Cory Bond What i meant by user credentials( that original credentials that was running the original data base) and do you have dabase server on the same host or another server ? could you verify that the database is up and running?

Cory Bond

The original credentials would have been my credentials as well as I installed Jira in the beginning.

The entirety of Jira is located on 1 VM so it is not accessing any other server for anything besides maybe DNS.

I am unsure what you are asking in "could you verify that the database is up and running?". That is basically my issue, I can't get the Jira to access the DB. How would I know if the DB is running vs not running?

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